The mobile application uses the phones location when signing time sheets. If you accidentally disable this feature you will not be able to sign your time sheet and will automatically be re-directed to the location settings page to re-enable the setting.

The login for the app is the same as the login for the Nova Health website. You can login with either your Login ID or email address. Please contact us if you are not sure what these details are.

If you don’t remember your password, click on the Forgot password? button. You will be redirected to the Nova Health website where you can go through the process of resetting your password. Once reset, open the app again and try logging in with your Login ID or email address and the new password that you just created.

Currently the app supports Android versions 5.0 and above.

You will need to check for system updates on your phone and update to the latest version. Alternatively, if your phone does not support upgrading to at least version 5.0 then you will need to revert to using paper timesheets, and contact the office to advise us of this issue.

Press SKIP. There are no in-app purchases with the Nova Health app, therefore you should not need to provide your credit card details.

Once you have downloaded the app and logged in, you only need to submit your timesheets from that point forward. Any previous shifts should disappear after the next pay run, as long as you have sent in a paper timesheet.

Some clients for whatever reason are not physically able to sign a timesheet. If this is the case and there is no other relieving staff member to sign the timesheet on their behalf, then you will need to follow the process below:

1. Under the notes section, write an explanation why the client cannot sign the timesheet
2. Under the Shift Supervisor Name enter your client’s name
3. Click the Sign & Submit button
4. Type N/A into the box where the shift supervisor would usually sign their name
5. Click SAVE

The payroll team will assess on a case by case basis and contact you if there is any queries in regards to the above.

After requesting a reset password, you should receive an email immediately to finalise the process. If the email has not arrived, please try the following:

• Check your spam / junk folder in your email account
• Contact the office to confirm which email address is set up on the website

If the email still doesn’t arrive, contact the office to reset the password on your behalf.

From time to time we might release an update to the app with improvements and bug fixes. Therefore, if you see a message with Update Available, please follow the process to update to the latest version. Please note, to use the app you must always have the latest version of the app installed.

You can also check if you are on the latest version of the app by locating the app in the Google Play Store. If you can click Open, then you are good to go. Alternatively, if there is an option to click Update, then you will need to click this to install the latest version of the app. Once updated, try logging into the app again.

From time to time we release new updates to the app. If you are using a Huawei phone and are having trouble updating the app from within the phone, then you may need to go to the PlayStore and update the app manually. Click on the following link to access the Nova Health App in the PlayStore, then click on Update.

Once your shift supervisor has signed your timesheet and clicked Save, then you should be redirected back to the Timesheet page. If the submitted timesheet has disappeared from this page, then it would have been sent to the office for processing. If you are experiencing problems submitting your timesheet, ensure that you have a paper timesheet signed as a backup and send this to timesheets@novahealth.co.nz.

You may have other updates that are pending and restricting the app from downloading. Try stopping the other apps from trying to update, then try to download the app again.