What do I do if my client cannot physically sign the timesheet?

Some clients for whatever reason are not physically able to sign a timesheet. If this is the case and there is no other relieving staff member to sign the timesheet on their behalf, then you will need to follow the process below:

1. Under the notes section, write an explanation why the client cannot sign the timesheet
2. Under the Shift Supervisor Name enter your client’s name
3. Click the Sign & Submit button
4. Type N/A into the box where the shift supervisor would usually sign their name
5. Click SAVE

The payroll team will assess on a case by case basis and contact you if there is any queries in regards to the above.