I am writing to share my experience of Nova Health Agency and their service for our In Patient Unit. We have a very good working relationship with Nova. Communication is clear and professional. We have times when we run short of Registered Nurses or Health Care Assistants and we contact Nova at short notice to cover a shift. The response from Andrew is always positive and supportive. We request staff who are well orientated to our unit, this is understood by Andrew who works hard to cover the shift with competent staff. We also have a new service at the In Patient Unit offering respite care to families of children under Hospice care. Nova agency provide excellent service by skillfully choosing care assistants to look after specific children’s needs during their stay at the In Patient Unit. Nova Healthcare Agency is efficient, professional, trustworthy and show a caring approach to their own staff and that of other health care providers. It is a pleasure working alongside Nova.